You can ask us to delete your Homio account and the personal data attached to it at any time. Requests are made by email.
Applies to the Homio mobile application, published by Zafrionet Ltd · Last updated 8 September 2026
Send us an email from the address registered to your Homio account. Using the registered address is how we confirm the request is genuinely yours.
Send from the email address on your Homio account, with the subject line “Delete my account”.
The phone number registered to the account, and whether you signed up with a password or with Google. Nothing else is needed — never send us your password or mobile money PIN.
We may reply with one verification question before acting, to make sure nobody else can delete your account.
Within 30 days of your request, and usually within a few working days. You will receive a written confirmation once it is done.
Deletion is permanent and cannot be undone. Any unused listing access or bundle credits are forfeited and are not refundable.
When we action your request, the following is permanently removed:
A small amount of information survives deletion because the law requires it. It is held separately from your profile and is not used to contact you.
Everything not listed above is removed when your request is actioned. Backups are overwritten on a rolling basis and cycle fully within 90 days.
If you would rather keep your account and remove only certain information — a listing, your saved homes, or a correction to your phone number — say so in your email and we will do that instead.
The same address handles requests to see the data we hold about you, to correct it, or to object to how it is used. See the privacy policy for the full picture.
Zafrionet Ltd, Kigali, Rwanda. One address for all account and data requests.
zafrionetltd@gmail.com